Fortunately, you don’t need to manage difficult clients on a case-by-case basis. The key is building protective systems into your business so you can minimize disputes and handle the ones that do arise with confidence and professionalism.

In this first part of the series, you'll learn four strategies to protect your time, money, and peace of mind, starting with setting clear expectations from the get-go.

Strategy 1:  Set Clear Expectations From Day One
Most client disputes stem from mismatched expectations, not malicious intent. Clients think they’re getting one thing, you deliver another, and now they’re upset. That’s why your client sales and onboarding process needs to clearly define what you will and won’t do.

This isn't a hypothetical scenario—it's exactly what happened to the Rowland family in Ohio. In this article, you'll discover the costly mistake that devastated this family's legacy, why it's becoming an increasingly common problem for wealthy families, and most importantly, how to make sure it never happens to yours.

When "Good Enough" Estate Planning Becomes a Family Nightmare

Billy Rowland was the kind of guy who wore a "World's Greatest Grandpa" cap and spent his life building something meaningful. Over decades, he expanded his small businesses across Ohio—trucking, used cars, real estate, banking. He served on charity boards and seemed to have his financial house in order.

When Billy's wife Fay died in 2016, her estate filed the required tax return to preserve her unused estate tax exclusion for Billy's future use. It seemed like routine paperwork. The return estimated her estate's value and listed various assets—real estate, business shares, the usual suspects.

For millions of working families, every dollar has become precious in a way it hasn't been for decades. While we celebrate labor, the reality is that the fruits of that labor aren't stretching as far as they used to.

Let’s explore why the current economic squeeze actually makes protecting your hard-earned money more important than ever before.

We'll consider specific data showing how much basic necessities have increased, why this makes estate planning crucial rather than optional, and how Life & Legacy Planning can ensure every dollar you've worked for reaches the people you love—instead of being lost to legal complications and unnecessary fees.

The Numbers Are Staggering
The data tell a stark story that affects people where it hurts most - the essential costs of daily life.

These are just a few reasons why it is important for you to know the following about estate planning:   

Minor children can be legally protected with a Kids Protection Plan, which provides parents with important legal tools to name short- and long-term guardians, provide instructions and guidelines for those guardians and execute medical powers of attorney that allow you to dictate medical care for your minor children in case they are injured and you are not with them.

A will and a living trust are both essential estate planning tools, and although both can be used to transfer assets upon death, they serve separate purposes.  A living trust can take effect while you are alive or after death.  It allows you to hold assets for your benefit during your life, which may prove useful if you become incapacitated in the future. A living will can also be beneficial if you own real estate in another state. A will only takes effect upon death, and is used to appoint guardians for minor children, cover assets that are not part of a living trust and create trusts that kick in after death.

Women need to execute financial and healthcare durable powers of attorney and consider choosing a member of the family if that person is willing to assume the responsibility of making financial and/or medical decisions on your behalf in case of incapacity. And, if you are married or partnered, make sure your spouse or partner does the same because you’ll be the one who is handling things if anything happens to your spouse/partner and you want it to be as easy as possible.

The challenges of managing a vacant inherited home go far beyond simply deciding whether to keep it or sell it. From the moment you take responsibility for the property, you're facing security risks, maintenance issues, insurance complications, and legal responsibilities that most people never anticipate.

Let's walk through what you can expect and how to protect both the property and your family's interests.

The Immediate Security Concerns You Can't Ignore

The first 48 hours after someone dies can be critical for protecting their home. Unfortunately, there are people who see a death announcement or funeral notice as an opportunity. Break-ins during funeral services happen, and an obviously empty house can become a target for theft or vandalism.